Delivery & returns

We accept online orders for UK delivery only:

    • Although we make every effort to ensure orders are delivered on time, all delivery dates and times are estimates and not guarantees. Please bear with us, as we do our best to get all orders delivered on time, but we are somewhat at the mercy of the courier networks, especially at peak periods.
    • We are conscious of our environmental impact and reuse grower packaging where possible and appropriate to the delivery method. You can help us by ordering unmixed cases of 6 bottles! Otherwise wine will be repacked in transit-safe packaging which is fully recyclable.
    • Our packaging is 100% recycled.
    • Our couriers may ask for signature and / or proof that the recipient is over 18 on delivery. This helps to protect you and us, so please help them. If you agree to have your wine delivered without signature, or left in an unsecured location (e.g. porch, neighbour, in the dustbin), responsibility for completed delivery passes to you and we will accept the assurance of our courier that delivery has been completed.
    • If your order or part of your order is broken in transit, we will issue a refund for the broken items or arrange a replacement. Should your order arrive damaged we ask that you either refuse the entire delivery or note down the damage with the delivery driver when receiving the goods. If you sign for the goods without doing this, we will assume they have been received in good condition.
    • If the wrong products are delivered to you in error, we will replace them (provided we can still supply the product(s) from stock) or have them returned to us and issue a refund. You will not be liable for any additional delivery charges.
    • If you are not able to receive delivery and you do not rearrange it with our courier within their specified time frame, your order may be returned to us. Should this happen, we reserve the right to charge you for any subsequent delivery attempts.
    • If you arrange to collect your order from our offices, we ask that you bring photographic ID and the card used to pay for your order. Without these, we will not release the goods. If you do not pick your order up within one month of purchase, the order will be cancelled, the stock will be returned to our warehouse and you will be refunded.

    Duty paid wines and gifts

    • Fast & Free Delivery - orders over £75 will benefit from free delivery and arrive in an estimated 1-3 working days.
    • Fast Delivery - orders under £75: delivery is charged at £12.50, arriving in an estimated 1-3 working days.
      • Orders for Northern Ireland:
        • Our ‘free delivery on orders of £75 or more’ does not apply.
        • Delivery costs £18.53 and your order may take longer to arrive.

    In-bond, En Primeur & Club Offer wines

    • Our Club Offers are crowdsourced and work as follows:
      • We make an offer based on an allocation agreed with our lovely winemakers
      • You place your orders, usually in full cases of 6 or 12 and pay in advance
      • We close the offer, collect all the orders together and ask the winemaker to deliver to us
      • We deliver the wine to you
      • Any remaining wine is offered, generally at a higher price, so that the people who have joined in the crowdfunded Club Offer get the best deal!
      • This means that Club Offers take longer to ship, as we collect all our members’ orders together before ordering them from the winemaker. The expected delivery timelines for each product are generally specified on the product page and at the time of offer. But it’s real life, and delays in collecting wine do happen, so please check out our Club Offers blog which is updated regularly.

    • En Primeur wines need to be collected from the winemaker, imported into the UK, received into an HMRC approved bonded warehouse and then collated with your other orders for delivery to your bonded account or home. Depending on your chosen destination and Cellar Plan, delivery charges may apply.

    International Deliveries

    • International deliveries are subject to delivery fees specific to each country. If you would like your wines delivered to outside of UK, please email so that we can find the best available rate for you.


    • We use a variety of fulfilment services including DPD, as well as specialist wine couriers. You will receive a tracking number via email and/or via text message if you provide a mobile number with your order.
    • If you are not home to receive your order, it will be left according to instructions requested at the time of purchase.
    • DPD will give you an option to leave your order in a safe place, or to have it delivered to a local Pickup parcelshop if you are not going to be home.
    • Our service includes one attempted delivery and a redelivery. If you are unable to receive your wines on the second occasion, you may need to pick them up from a depot or pay for further delivery.

    Where is my wine?

    • If your order goes missing, or is damaged between dispatch and delivery, we will send you a replacement order as soon as we can.
    • If we are unable to dispatch replacement goods within 7 days we will offer you a full refund.
    • For these purposes, delivery takes place when products are left at your delivery address or with someone else in accordance with your instructions.

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